For California residents: California Consumer Privacy Act (CCPA)
For Nevada residents: Nevada Internet Privacy Law
Gardener's Supply strives to provide our customers with quality goods and excellent customer service. We gather information to allow us to process orders, to enhance and personalize our customers’ shopping experience and to inform our customers and e-mail subscribers of special offers and discounts.
When you order from gardeners.com, we collect the following information: your name, telephone number, e-mail address, billing information (credit card number, expiration date and billing address), products purchased, any relevant promotion code and information (gift certificate redemption code, for example) and, if relevant, the recipient's name, address and telephone number. Information you enter is collected even if you cancel or do not complete an order.
When you visit our Site, some information is automatically collected. For example, we may collect your computer's operating system, Internet Protocol (IP) address, access times, browser type and language, and referring web site addresses. If you access our site from a mobile device, we may also collect information about the type of mobile device you use, your device's unique ID, the type of mobile Internet browsers you use and information about the location of your device. We also collect information about your usage of and activity on our site.
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (“personal information”). We have collected the following categories of personal information from consumers within the last twelve (12) months:
We obtain the categories of personal information listed above from the following categories of sources:
Gardener's Supply also uses a session cookie, which is a piece of identification between your browser and our server, which helps to do things like keep track of the items in a user's shopping cart, and other information. The shopping cart cookie is saved for a designated period of time in case the users' session expires or they return to complete a purchase within that time frame.
We use information we collect from you to process your orders, to provide an enhanced and more personalized shopping experience and to inform you of offers and discounts from Gardener’s Supply. Gardener's Supply shares its customer information with its vendor partners such as email service providers and catalog printing and mailing companies. In addition, we periodically make such information, including aggregated information, available to selected third parties.
Some of the ways we use the data we gather:
We may disclose any information you provide to Gardener's Supply when we believe disclosure to be appropriate to comply with any law, regulation, or governmental request, or to comply with judicial process; or (ii) if such disclosure is necessary or appropriate to operate this web site; or (iii) to protect the rights or property of Gardener's Supply Company, its users, Sponsors, Providers, Licensors, or Merchants.
If you wish to review or request changes to or deletion of information we have collected about you, email us at ConsumerPrivacy@gardeners.com or call 1-888-833-1412 toll free, and we will be happy to assist you. You can make this request for free, up to twice within a 12-month period. Only you or a person registered with your state of residence that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable request on behalf of your minor child. The verifiable consumer request must:
Gardener's Supply Company does not sell, trade or rent your e-mail address. We occasionally send offers to our email subscribers on behalf of other trusted businesses, but we do not give those businesses your personal information.
Gardener’s Supply does on occasion rent or exchange postal mailing addresses with third parties who may mail catalogs or other mail correspondence to those addresses, which could constitute a sale of personal information as defined by the CCPA and the Nevada Privacy Law.
You may opt out of the sale of your personal information by clicking the link below:
Do Not Sell My Personal Information
Gardener's Supply wants you to be aware that when you click on links and/or ad banners that take you to third-party Web sites, you will be subject to the third parties' privacy policies, not ours. While we support the protection of privacy on the Internet, we cannot be responsible for the actions of third parties. We encourage you to read the posted privacy statement and user terms and conditions whenever interacting with, and prior to providing any personal information to, any other website.
We understand that the safety of your personal information is extremely important to you. We take great care in protecting your privacy and ensuring a safe online shopping experience at www.gardeners.com. Our site uses Secure Sockets Layer (SSL) encryption technology to ensure the secure transmission of any personal information you provide while using our website. We also comply with Payment Card industry requirements and our site is regularly scanned and validated by Trustwave.
The Fair Credit Act specifies that your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. If you feel you've incurred a fraudulent charge with us or any retailer, promptly notify your credit card company and follow the procedures outlined in your credit card agreement.
Gardener’s Supply Company complies with the California Consumer Privacy Act (CCPA).
For business purposes, Gardener’s Supply Company may collect personal information and use or disclose personal information. Information we Collect
If you are a California resident, the CCPA provides you with specific rights regarding your personal information (effective January 1, 2020):
You have the right to make a verifiable consumer request to access to personal information. You can make this request for free, up to twice within a 12-month period, by contacting Gardener’s Supply at ConsumerPrivacy@gardeners.com or calling 1-888-833-1412 toll free.
Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable request on behalf of your minor child. The verifiable consumer request must:
On receiving an access request, Gardener’s Supply Company must provide the necessary information in a portable and easily accessible format, normally within 45 days of the request.
When providing information under the right of access, we must include:
If we sell personal information to a third party, you have the right to request access to:
You have a right to request deletion of your personal information that Gardener’s Supply holds. However, this right does not apply where Gardener’s Supply needs to retain personal information in order to do any of the following:
Gardener’s Supply will not discriminate against any consumer for having exercised their rights under the CCPA. For example, we will not deny you goods or services, or charge you different prices for goods or services, because you have requested access to your personal information.
The CCPA requires that we maintain an online form that allows you to opt out of the sale of your personal information. You may access this form by clicking the link below:
Gardener’s Supply Company complies with the Nevada Internet Privacy Law.
If you are a Nevada resident, the Nevada Internet Privacy Law provides you with specific rights regarding your personal information (effective October 1, 2019):
In the course of doing business, Gardener’s Supply Company collects personal information defined as Covered Information under Nevada law:
The categories of information we collect are disclosed above, in the section “Information We Collect.”
A data sale under the Nevada law means the exchange of Covered Information for monetary consideration by us to another person, assuming that person will license or sell the covered information to additional persons. “Sale” does not include:
The Nevada Internet Privacy Law requires that we maintain an online form, telephone number or email address that allows you to opt out of the sale of your personal information.