Important Shipping and Unloading Instructions

for the Northern Light Greenhouse

Please read the following information thoroughly before your greenhouse is scheduled to arrive, and keep it on hand for reference. These instructions will help make receiving and assembling your greenhouse as easy as possible.

Arrival
Your Northern Light Greenhouse will be shipped by truck freight. Once the shipment arrives at your local terminal, a representative from the trucking company will call you to arrange delivery. (You will have 5 business days to schedule a date.) Deliveries occur on weekdays, 9 a.m. - 5 p.m.

Because the driver is not required to assist with the removal of the shipment from the truck, we advise having three able-bodied people available at the site to unload the greenhouse.

Ask the driver to bring the shipment as close to the assembly site as possible. Keep in mind that the delivery vehicle is a 40-foot, semi truck-trailer requiring a good deal of room to maneuver (please see your confirmation letter for details).

Packaging
The greenhouse is shipped in large boxes. The following list indicates how many boxes are used to ship different model greenhouses. Please refer to this list to be certain you receive the correct number of boxes:

  • 10' x 12' Model . . . . . . . . . . . . 4 boxes
  • 8' x 8' Model . . . . . . . . . . . . . . 3 boxes
  • 4' Extensions . . . . . . . . . . . . . 1 box
  • 8' Extension . . . . . . . . . . . . . . 2 boxes
  • 12' Extension . . . . . . . . . . . . . 3 boxes
Any other accessories ordered with your greenhouse will arrive separately via UPS or U.S. Mail.

Inspecting Your Shipment
Each Northern Light Greenhouse is packaged with care, however, damage can occur during shipping. When receiving your greenhouse, you must indicate on the trucker's delivery receipt any signs of damage to shipping cartons (such as blemishes, dents, creases, footprints, tears, etc). Occasionally, damage occurs that is not evident from the appearance of the shipping cartons. Even if you do not intend to build your greenhouse right away, unpack each crate and make sure the components have arrived in good condition.

Please inspect your shipment thoroughly upon receipt. We need to process damage claims, so please do not delay calling us if you discover any damage! After a period of 15 days, the trucking company and Gardener's Supply Company are not responsible for replacement costs of damaged parts. If any damage has occurred during shipping, call our technical service staff immediately at 800-688-5510.

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