Returning or Exchanging a Product
Every purchase you make is guaranteed 100%. If you are not satisfied, let us know and we will take good care of you!
Returns for online orders and catalog orders
You will find a pre-addressed return label on the front of your packing slip.
1. Be sure to complete the Product Return Form (on the back of the Packing Slip) and enclose it with the items you are returning.
2. Pack the items and attach the pre-addressed return label to the package. Remove or cover the original shipping label.
3. Ship the package to us by U.S. mail, FedEx, or other standard shipping method to:
Gardener's Supply Company
Catamount Industrial Park
947 Route 7 South
Milton, VT 05468
Please allow two to three weeks for us to process your return. It might take an additional billing cycle for your issuing bank to list the credit on your credit card statement. If you used PayPal, a refund check will be issued.
For returns of furniture and other large items, please call 1-800-876-5520.
Returns for items from our Vermont garden centers
Our Vermont garden centers carry different items from those offered online and in our catalogs. Returns should be made at the garden center. For more information, see our Vermont garden centers page.
Returns for International Orders
For questions about returns, exchanges and customer service for your international order e-mail one of our customer service representatives in Burlington, VT.
In the event you need to return your item(s), please note that refunds/credits will only be made for the merchandise value of the returned goods received. No refund/credit will be given for shipping costs or duties and taxes.