Returning or Exchanging a Product
Every purchase you make is 100% guaranteed. We will exchange or refund your purchase price—excluding shipping costs—for any product that is not what you expected or does not work as described during its lifetime.
Returns for online orders and catalog orders
You will find a pre-addressed return label on the front of your packing slip.
- Be sure to complete the Product Return Form (on the back of the Packing Slip) and enclose it with the items you are returning.
- Pack the items and attach the pre-addressed return label to the package. Remove or cover the original shipping label.
- Ship the package to us by U.S. mail, UPS, FedEx, or other standard shipping method to:
Gardener's Supply Company
Catamount Industrial Park
947 Route 7 South
Milton, VT 05468
Please allow two to three weeks for us to process your return. It might take an additional billing cycle for your issuing bank to list the credit on your credit card statement. If you used PayPal, a refund check will be issued.
For returns of furniture and other large items, please call 1-800-876-5520.
Returns for items from our Vermont garden centers
Our Vermont garden centers carry different items from those offered online and in our catalogs. Returns should be made at the garden center. For more information, see our Vermont garden centers page.