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When can I expect to receive my order?
How can I make an exchange or return?Gardener’s Supply offers a convenient way to return merchandise – with the pre-addressed return label from the front of your packing slip.
Complete the Product Return Form (the back of the packing slip) and enclose it with your items. Package the items and affix the pre-addressed return label (from the front of the packing slip) to the package. Fully remove or cover the original shipping label from the shipping box. Ship the package to us by U.S. mail, FedEx, or other standard shipping method to:
What are your shipping charges?Standard shipping charges are determined by the total dollar value of the items on your order, according to the chart below. Some large items, such as furniture, have additional shipping charges, as noted in the product descriptions. Charges for faster shipping methods (FedEx 2-Day and FedEx Standard Overnight) are based on the weight and size of the item(s) you have ordered.
Can you answer my gardening question?If you have a question about any of our products – or about solutions for your garden, lawn or home – our friendly and knowledgeable staff is here to help! Click here to use our Ask an Expert e-mail service.
How do I check the current status of my order and track my shipment?For the most recent status on your order, click on the Order Status link at the top of this page. To get the details of your order, you’ll need your CUSTOMER NUMBER, your LAST NAME and your ZIP CODE (for billing). Your Customer Number can be found on any of our e-mail order confirmations or in the blue box on the back of your catalog. After you fill in the information, you’ll be taken to a list of all of your Gardener’s Supply Orders. For order details, click on the order you want to see.
FedEx says my tracking number cannot be found in the system. Is my package lost?Tracking numbers are not “trackable” until they are scanned at the FedEx depot. This can take up to 48 hours from the time it leaves our warehouse. If your package shipped more than 48 hours ago and your FedEx tracking number comes up as “not valid,” give us a call or send an e-mail and we’ll investigate.
There’s no tracking number on my order. How can I track my package – and how long will it take to arrive?This means your order was not shipped by FedEx. Instead, it was shipped by another method, such as the U.S. Postal Service. (The shipping method is indicated on the Package Information section of your online order status.) Orders shipped by Priority Mail will reach their destination in about 2 to 4 days. Orders shipped by standard mail (USPS) will arrive within 6 to 12 business days, depending upon the distance from our Vermont warehouse. (Orders to destinations outside the lower 48 states will take longer to arrive.)
Some of the items in my order are back-ordered. When will I get them?The date that is shown next to your back-ordered item is when the product is expected in our warehouse. When back-ordered items arrive, they are inspected for quality and then shipped. This usually takes about 48 hours. When the shipment leaves our warehouse, you will receive an e-mail confirmation, which will include the ship method and – if your order is being shipped by FedEx – a tracking number.
My order status says that one of the items I ordered will be “scheduled to ship.” When will I get it?The status “scheduled to ship” indicates that the item is shipping directly to you from one of our suppliers. Delivery generally takes one to three weeks.
Are faster shipping methods available?Yes, for most items. Options for faster shipping are given during checkout. Fees are calculated based on the weight and size of the item(s) in your order. Orders must be received by 10 a.m. Eastern Standard Time on a business day in order to ship out on the same day.
Please Note: Some items cannot be expedited. These exceptions are noted in the product descriptions on our web site.
Can I expedite part of my order and send the rest via regular shipping?All items on an order have to be shipped by the same method. To select different shipping methods for your items, you will need to place a separate order for each method.
Can I ship my order to more than one address?Yes, you may ship to more than one address on a single order. There is a $5 charge for each additional shipping address.
Can I track my package?Yes, as long as your order has shipped via a trackable method. To find out, see your e-mail confirmation, or log into your Order Status page.
Shipping to Alaska, Hawaii, Puerto Rico and other areas outside the lower 48 states.If your delivery address is outside the lower 48 states, it's best to order by phone so we can give you all the available shipping options. Just call us at 1-888-833-1412. In many cases, delivery takes 2 to 4 weeks. (Even if you select a faster shipping method, orders can take up to 7 business days to arrive.) In addition, depending upon the item you order and where it's being sent, we might not be able to ship to your area. Also, certain of our products have shipping restrictions, and cannot be delivered to specific states as noted in the item descriptions.
Do you ship outside the 50 U.S. states and territories?No; because many of our products are restricted by customs regulations and shipping requirements, we can only ship our products to U.S. addresses. If you live outside the U.S. and decide to order with us, we will require a name and U.S. address of someone stateside who can accept the order on your behalf..
Our catalog is available to addresses outside of the United States. Please fax your catalog request to us at 1-802-660-4600 or mail to:
Can my order be shipped to an APO or an FPO?Yes, Gardener's Supply ships to APO and FPO addresses via the U.S. Postal Service. These orders can be placed by phone, fax or mail; however, APO and FPO orders cannot be placed through our web site. We guarantee delivery to the package’s state-side zip code, but cannot ensure delivery beyond that.
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