Large furniture, greenhouses, and certain other large items as noted in the item descriptions will be delivered to your home by tractor-trailer. Delivery is typically within 3 to 4 weeks. You will need to be present to receive the delivery, and you will very likely need an additional person (apart from the tractor-trailer  driver) to help you unload your items.  Please read the important information below regarding receiving your delivery.

 

We will provide the trucking company with your daytime telephone number.  Once your item(s) arrive in your area, a representative from the trucking company will call you to arrange a delivery date and time. You will have up to 5 business days from this contact to accept delivery. Please note that the trucking company only delivers from 9 a.m. to 5 p.m., Monday through Friday.  Your standard freight delivery costs are pre-paid, but you will be responsible for any additional shipping or storage costs if you are not available to take delivery within 5 business days or if you request delivery to a different address.

 

A 40-foot-long tractor-trailer requires a good deal of room to maneuver.  Please inform the trucking company representative of any obstacles in the path of  the truck (such as low wires, narrow and/or winding driveway, no place to turn around). If there are obstacles, you may have to meet the truck at the closest access point with a pickup truck, van, or other cargo vehicle. 

 

Upon delivery, you will need to sign for the items on the "Bill of Lading" (B.O.L.).  Please  open the package(s) and inspect the items for damage before signing. If you see any damage, note the details on the B.O.L. and call our Customer Service team immediately at 1-800-876-5520.

 

We hope this information is helpful to you when making arrangements for receipt of your order. Please call us toll-free at 1-800-876-5520, or just Email Us if you have any questions or comments regarding your order. We’re here to help!